CAREERS

Work with us

Transformational, ambitious, and human. Impact Hub London is a place where you can make a difference.

Each team member plays a key part in shaping how we achieve our mission and vision.

Join a B Corp and social enterprise that’s accelerating entrepreneurial action for people and planet.

Impact Hub team
CAREERS

What we offer

Flexibility: For most of our roles, we offer flexible working hours as well as a hybrid work approach.

Development: You’ll be supported to grow in your role and access a training budget.

Community: We hold weekly socials that rotate between After Work Drinks, Hub Lunch, and Snack & Chat. We’ve also organised summer parties, wall climbing and yoga!

Global network: you can visit any of the 100+ Impact Hubs around the world. You’ll also be regularly exposed to it through collaborative workshops, our ‘Makers Festival’ and more.

Our Values
We are...
Open
Collaborative
Courageous
Resourceful
Caring
opportunities

Job Openings

Community Manager

Euston, London

Community Manager

Contract:

Full-time, permanent

Salary:

 £28,000 – 30,000 per year depending on experience, plus pension and profit share

Deadline:

Applications will close at 9 am on Monday, 11 December 2023

Why work with us?

  • Join a B Corp and social enterprise
  • Flexible working hours
  • Option of hybrid working
  • 25 days holiday
  • Health package
  • Regular community events
  • Dog-friendly office
  • Training budget

Do you instinctively like to bring people together?

Impact Hub London is looking for a Community Manager who can make the 500+ members in our workspace feel like one big family. This is a great opportunity if you’re passionate about building communities and bringing about social and environmental change.

We have been operating in King’s Cross for 15 years, and early in 2024 will be opening a new space in the Euston area. We are therefore seeking a Community Manager for each space. You will be the face of the space – harnessing the skills and resources of not only your own team but the wider Impact Hub team, such as the Facilities Manager, Events Manager, Sales Manager and others to ensure that the members who work in your location experience seamless service and a sense of belonging from their first encounter with Impact Hub London.

You will manage a team of Community Coordinators, leading on connecting our members to one another; to the services and opportunities that Impact Hub London offers in one of our workspaces; and to our wider ecosystem of entrepreneurs, changemakers and partners locally and globally. From onboarding new joiners to running community and networking events to building relationships that help our members thrive, no two days will feel the same.

Key Responsibilities

The Community Manager will be responsible for providing a welcoming and inspiring membership experience. Specifically:

  • Welcome and retention: Create a seamless onboarding experience for new members including a handover from IHL’s Sales Executive, orientation sessions and personalised introductions to existing members. Maintain a ‘member wall’ for members to introduce themselves to one another. Ensure retention of members by identifying and responding to members’ needs.
  • Community building: Nurture and grow community cohesion to increase member satisfaction. Co-develop and implement creative methods of engaging and connecting Impact Hub members locally and globally, in person and through online networks, to enhance their ability to collaborate. Curate, manage and facilitate existing and new social events and workshops that inspire and connect members and support their work. Work with the Marketing team to provide inspiring and relevant content to members.
  • Member capacity building: Connect members to other networks and opportunities locally and globally. Manage our online global Community Platform. Work with the programmes team to provide business support opportunities for the community such as workshops and clinics with key partners, investors and pro bono providers. Work with the
    Events Manager to ensure community needs are reflected in the events run in the space.
  • Consultation and Data Gathering Undertake member town hall meetings, polls and check-ins with key customers to understand member satisfaction, collaborations, retention/churn and other engagement metrics. Lead on annual member survey dissemination and collection within your workspace. Use data to evaluate, service improvements and report to the Leadership Team and board.
  • Membership administration: Keep our membership platform, Nexudus, up to date and ensure sales and services are fully updated on the system. Work closely with the Finance Manager to respond quickly to membership requests and queries and to chase non-payment of invoices. Suggest ways to update our processes.
  • Service Quality and Improvement: Create, recommend and implement service improvements in your workspace. Identify workspace improvements and equipment faults to the Facilities Manager. Work with the Marketing Team to ensure prompt communication with members when issues arise.
  • Line Management: Recruit, induct and provide ongoing management and support to your team of Community Coordinators who staff the workspace, whose role is to provide a warm welcome, hospitality and services to members and support the Facilities
    Manager with regular health and safety and maintenance checks, flagging items that require fixing. Ensure the space is fully staffed by organising shift patterns and covering for leave, covering yourself if no other team members are available.
  • Licence Holder: Obtain or complete training to hold a personal alcohol licence and serve as the designated premises supervisor for their location, in addition to being trained in first aid, fire safety, and fulfilling the role of the anti-money laundering officer for their respective location.

Person Specification

Essential

  • At least 2 years experience in a community role or in hospitality management or equivalent within a physical setting
  • Exceptional in-person communication skills and empathy
  • Experience in event/workshop planning
  • Online communication skills, including clear written communication skill and the ability to use conference calling packages
  • Knowledge of and enthusiasm for the social economy and values-driven business
  • Ability to manage a complex and multifaceted workload

Desirable

  • Experience of managing a team which works a shift pattern
  • Knowledge of ‘Art of Hosting’ methodologies
  • Experience of Nexudus Membership Platform
  • Experience of Constant Contact CRM
  • An understanding of operational procedures and processes
  • Experience in research and data analysis
  • Contacts within the social enterprise sector and awareness of opportunities for social enterprise in London

You

  • Have an aptitude for connection, empathy and building business relationships
  • Are a proactive self-starter with a solutions orientation
  • Have a friendly and positive attitude
  • Thrive in a small team with an entrepreneurial feel
  • Have a motivating and consultative management style
  • Have a values-driven approach to your work
  • Are motivated to deliver quality and have a keen eye for detail
  • Are keen to build and develop the role as suits the needs of the business

Terms and Conditions

Working hours: 

Normal working hours are 37.5 per week (excluding breaks). Occasional weekend working and flexibility may be required with time off in lieu or overtime. We are happy to consider qualified candidates interested in working flexible hours or as a job share.

Annual Leave: 

25 days per annum plus national bank holidays.

Location:

Euston office at 1 Triton Square, NW1 3BF. Given the nature of the role, which involves managing a workspace and building community in that space, we cannot offer this role on a hybrid basis.

Contract:

Permanent with a 3-month probation period.

The starting salary is £28,000 – 30,000 per annum full time depending on experience, plus pension, medical cash plan, profit share and training budget.

How to Apply

If you have the relevant experience for this role and would like to apply, please send an email to [email protected] with the subject line “Community Manager” and attach your CV and a cover letter outlining why you are suitable for the role, and how you meet the person specification. Applications without both a CV and a cover letter may not be considered.

Unfortunately, we cannot sponsor work visas. Please do not apply if you do not already have permission to work in the UK. 

We welcome candidates from diverse backgrounds. We offer a working environment that has step-free access. Feel free to reach out to us if you would like to discuss specific accessibility needs.

Deadline for applications:

Applications will close at 9 am on Monday 11 December 2023 so if you would like to maximise your opportunity to succeed, please get your application in early.

Interviews will take place on a rolling basis, starting before deadlines and we may close applications early if we receive a large number of quality applications.

Due to the level of applications expected, we regret that we may only be able to reply to successful applicants.

Facilities Manager

King's Cross, London

Facilities Manager

Contract:

Full-time, permanent

Salary:

 £28,000 – £32,000 per year depending on experience, plus pension and profit share

Deadline:

9 am, Tuesday 17 October

Why work with us?

  • Join a B Corp and social enterprise
  • Flexible working hours
  • Option of hybrid working 
  • 25 days holiday
  • Health package
  • Regular community events
  • Dog-friendly office
  • Training budget

Impact Hub London is growing, preparing to open a second location in early 2024, while continuing to run our existing space in King’s Cross.  We’re searching for a Facilities Manager to ensure the smooth running of our flexible workspaces, their facilities and equipment, with a particular focus on maintenance, capex, procurement, ICT and Health and Safety. 

You will be part of our Operations Team and work closely with our Community Team who act as lead point of contact for our members and their guests.

Key Accountabilities 

The overall purpose of this role is to ensure that IHL’s flexible workspaces are presented in optimum condition to deliver a first-class user experience. This therefore includes in particular the health and safety, maintenance and cleaning of IHL’s buildings and the equipment within them, and managing the procurement of products and services to ensure the smooth running of our organisation. This role is within the Operations Team and will work closely with the Community Team who are responsible for ensuring an overall great experience for our members and other users. Your key responsibilities will include:

1. Community Focus and Space Planning:

  • Work with the Community and Leadership teams to identify and understand the evolving needs of members, bookers and guests, and optimise the workspaces to meet those needs.
  • Maximise occupancy and efficiency through intelligent space utilisation strategies.
  • Promote IHL values through the delivery of a sustainable, accessible and welcoming space

2. Facilities Maintenance and Renewal:

  • Develop and implement a comprehensive maintenance schedule for each of our workspaces, based on your regular inspections and assessments of the life-spans of building systems, equipment, and common areas and ensure repairs, renovations, and upgrades are undertaken as needed to ensure the facilities remain in good condition, including HVAC systems, building management systems, etc. 
  • Ensure that our ICT systems are up to date and able to handle the demands of users, including fast broadband/wifi provision for team and members, hardware and software, tech support, printing and licences. 
  • Ensure that all facilities are in compliance with local regulations, building codes, and safety standards. Maintain accurate maintenance and safety related records and documentation and our asset register. 
  • Prepare, propose and manage annual premises maintenance and capex budgets for all IHL flexible workspaces, monitor expenditures and identify cost-saving opportunities.
  • Provide regular financial reports and forecasts to the Leadership team and board
  • Keep abreast of new developments and innovations in space management in the flexible workspace sector, evaluate and propose improvements as part of the annual business planning cycle 

3. Procurement and Supplier Management:

  • Create clear briefs for long-term suppliers and manage the procurement process for our operational supply chain, taking account of social and environmental factors as well as value for money and track record when selecting a supplier. Negotiate contracts and ensure these are clearly briefed to relevant team members. 
  • Create and maintain a list of reliable providers covering maintenance, IT and AV, security and all other key aspects of facilities management for a thriving flexible workspace.  Build strong ongoing relationships with our chosen suppliers and providers so they can be called upon to respond quickly in emergency situations as well as planned activity. 
  • Monitor and manage the performance of maintenance staff or contractors and clear contracts, ensuring that work is completed efficiently and to high standards, ensuring that Service Level Agreements are in place and standards are met.

4.  Health and Safety:

  • Lead responsibility for the implementation of Health and Safety practices across IHL, including regular updates with the CEO and the board member with lead responsibility for Health and Safety.
  • Create a culture of safety awareness among IHL team, board and members through regular consultations, updates and reporting practices.  
  • Conduct regular safety audits, risk assessments and emergency drills to enhance preparedness. Work with the Community Team to ensure that daily, weekly and monthly checks are carried out and any (potential) hazards are reported and dealt with in a timely manner. 
  • Ensure that all Health and Safety documents (including but not limited to risk assessments, emergency response and evacuation plans, accident book, training records, daily and weekly checks) are reviewed, kept up to date and approved by the board, adapting to new industry best practices as appropriate. 
  • Ensure that team training on Health and Safety issues (including but not limited to Manual Handling, Fire Safety and Evacuation, First Aid, etc)  is kept up to date and new team members are trained in a timely manner.

5.  Environmental Sustainability:

  • Take lead operational responsibility for our climate commitments, ensuring that we remain carbon-neutral and move towards full net-zero status, by undertaking a full carbon footprint audit annually, researching and implementing sustainable practices, such as energy conservation, waste reduction, and eco-friendly initiatives. 
  • Explore opportunities to obtain certifications or recognition for environmentally responsible facility management. Work with environmental leads in programmes, community and marketing teams to coordinate and publicise IHL climate action, and promote systemic change on this issue.
  • Work effectively and collaboratively with our landlords, suppliers, team and members to improve environmental performance. 

Person Specification 

Essential Experience and Skills:

  • Facilities management experience; ideally in a flexible workspace context, including supervision of external contractors to deliver quality work at a reasonable cost
  • Experience in managing health and safety within an organisation
  • Experience clear written communication, including producing health and safety or process documents, procurement briefs or board reports that convey information in a clear and usable manner
  • Training and supporting others in processes and procedures, ensuring quality implementation across the team. 
  • A good understanding of health and safety and risk management and a track record of managing this successfully
  • Procurement experience
  • Experience in turning strategies and budgets into deliverable plans which are delegated and delivered effectively across a diverse team
  • Excellent stakeholder engagement and management skills
  • Problem-solving skills with a solution-oriented approach
  • Highly organised, able to work to tight deadlines 
  • Ability to work independently without supervision and also within a small team setting
  • Detail oriented
  • Proficient in MS Office or Google Drive applications and Zoom
  • Experience in dealing calmly and effectively with unexpected situations

Desirable Experience, Skills and Qualifications:

  • IOSH or NEBOSH certification
  • Experience in managing procurement, including social and environmental criteria in the selection process as well as value for money
  • Experience with a workspace management system, ideally Nexudus, and its integration with other IT systems (eg finance, CRM, security) 
  • Interest in and enthusiasm for the social economy and impact-driven business

Personal Characteristics:

  • A values-driven approach to your work and an enthusiasm for socially-driven enterprises
  • Demonstrate attention to detail, persistence patience and motivation to reliably deliver high-quality outputs, often to tight deadlines
  • Willingness to challenge contractors to offer better quality, value or timescales
  • Ability to deal with complexity or crisis situations calmly and systematically
  • Able to prioritise trade-offs between quality, cost and social/environmental impact
  • Proactive in your work and communication
  • A fast learner, keen to build and develop the role as suits the needs of the business 
  • A natural team player with a deep commitment to collaboration and serving the greater good
  • A confident self-starter with a can-do attitude who will thrive in a small team with an entrepreneurial feel
  • Able to demonstrate delivering effectively both directly and through influencing others, including leading through a period of change and growth


Terms & Conditions

  • This is a full-time role 37.5 hours per week (excluding a 30-minute daily break).
  • The contract is permanent with a 3-month probation period.

Location

Normal place of work is at both of our offices: Kings Cross: 34B York Way, London N1 9AB and Euston: 1 Triton Square, London NW1 3DX. Due to the nature of the role, this is expected to be an on-site role.

Usual hours are 9 am-5 pm but some flexibility can be offered and also may be required from time to time.

How to Apply

If you have the relevant experience for this role and would like to apply, please send an email to [email protected] with the subject line “Facilities Manager” and attach your CV and a cover letter outlining why you are suitable for the role, and how you meet the person specification. Applications without both a CV and a cover letter may not be considered.

Unfortunately, we cannot sponsor work visas. Please do not apply if you do not already have permission to work in the UK. 

Interviews will be held on a rolling basis, starting before the deadline, so please get your application in early.

Deadline: 9am, Tuesday 17 October

Due to the level of applications expected, we regret that we may only be able to reply to successful applicants, and can only offer feedback to interviewed candidates.

We are particularly keen to hear from candidates who identify as Black, Asian, or Minority Ethnic, LGBTQIA+, disabled, from a less advantaged socioeconomic background as well as any other under-represented groups.

We also want this process to be as equitable and accessible as possible – all applications will be anonymised until the interview stage.

Please help us by not including photos, marital status or other data that is not relevant to your qualifications for the job in your application. Please let us know if you require any adjustments to ensure you can fully participate in the application process.

Community Engagement Manager

King's Cross & Euston, London

Community Engagement Manager

Contract:

Full-time, permanent with a three-month probation period. 

Salary:

£28, 000 – £32, 0000 per annum per year plus pension, medical cash plan, training budget and profit share scheme

Why work with us?

  • Join a B Corp and social enterprise
  • Flexible working hours
  • Option of hybrid working 
  • 25 days holiday
  • Health package
  • Regular community events
  • Dog-friendly office
  • Training budget

Impact Hub London (IHL) and the Knowledge Quarter (KQ) are collaborating on the running of a new affordable workspace in Regents Place, near Euston. As a result, we are jointly seeking an energetic and highly motivated Community Engagement Manager (CEM) to join our team at this exciting time of growth.  The CEM will be employed by Impact Hub London but will work for both organisations, delivering to communities in London, particularly across the Knowledge Quarter (covering areas of Camden and Islington) and the London Borough of Camden more widely. 

The workspace, which will be known as IH London Euston, will open in February 2024 and comprises 11,000 sq ft of coworking, team desks, micro-offices, meeting rooms and a 100-person event space. The theme for the space is inclusive innovation. We are embedded within our local community and expected to deliver against requirements laid down by Camden Council (known as Section 106), including the provision of free space to underserved local residents and the delivery of inclusive engagement activities in the borough. 

The Community Engagement Manager will be responsible for leading this activity, to ensure IHL Euston feels welcoming and accessible to local residents and to build relationships in the local area.  The CEM will engage local people, introducing them to IHL and KQ, learning about their needs and working with our wider team to organise engagements across the neighbourhood. They will share information about services available at IH Euston and opportunities provided by KQ members to the local community. 

The successful candidate will report to Impact Hub London’s Partnerships Director, but also be part of the KQ team. They will also work closely with IHL’s Marketing/Sales Team and KQ to promote our organisations and what they offer to local people and with our Programmes Team to support the delivery of content in the local area. Externally they will work with a range of stakeholders including British Land (our landlord), Camden and Islington Councils, local community groups, schools, colleges, universities, residents’ associations, business clusters and other relevant groups. 

Our ideal candidate will have strong existing relationships with local community members, groups and networks in Camden and Islington. They would also have the potential to develop their insights into social innovation/enterprise and facilitation skills to increase the ways they can deliver locally. 

Contract

  • Permanent with a 3-month probation period. 
  • Starting Salary: £28-32k per annum + pension + health contribution plan + profit share 
  • Annual leave allowance: 25 days per year plus bank holidays
  • Full-time: 37.5 hours/week not including lunch breaks. Normal hours are 9-5, but with regular expectations of evening and occasional weekend working for which we offer time off in lieu. We are happy to consider candidates interested in working flexible hours or job share.

We welcome candidates from diverse backgrounds and offer a working environment that has step-free access. We expect the majority of this role will involve being out and about in the local community, meeting people. Feel free to reach out to us if you would like to discuss specific accessibility needs.

The Role

As the Community Engagement Manager you will be responsible for: 

  • Leading our engagement with local residents through building relationships with schools, colleges, universities, community groups, local authorities, housing associations, job centres, local press and others by creating and implementing a proactive engagement strategy
  • Engaging with local and London-wide organisations, including KQ members, social enterprise network partners and others who might deliver value to the local community
  • Promoting IHL and KQ member activities and opportunities, such as programmes, events, work experience, local funding, etc to the local community and assisting the IH Programmes Team to recruit participants and mentors for locally-rooted programmes delivered at IH London Euston, such as New Roots.
  • Assisting the IH Marketing and Sales Team in selling memberships, meeting rooms and event bookings to local community members, charities, social enterprises and other local organisations. 
  • Working closely with and reporting to the Regents Place Steering Group (which includes IHL, KQ, British Land and Camden Council) on delivery of our Section 106 requirements.
  • Evaluating the effectiveness of our engagement activities and demonstrating learning and improvements over time

Person Specification

Essential Experience and Skills:

  • At least 1 year of experience of community engagement or connecting people in your community with others as a volunteer or local resident
  • An understanding of barriers to engagement and knowledge around how to build inclusive local relationships
  • Experience of working successfully in partnership with multiple stakeholders
  • Experience in prioritisation and reporting, particularly for community engagement activities
  • Exceptional communication skills both in person and online, in writing and verbally
  • Empathy and insightfulness within a range of contexts and ability to summarise complex information coherently
  • Enthusiasm for social innovation and values-driven business

Desirable:

  • Experience in using participative and co-creation techniques to engage with diverse communities and stakeholders
  • Use of a database or CRM system to record and analyse community engagements
  • Coaching skills for diverse individuals
  • Experience of having run your own small business
  • Contacts within social enterprise sector organisations and awareness of opportunities for social enterprises in London

You:

  • Are a natural communicator – the person people turn to when they want local knowledge or connections
  • Are deeply rooted in the community in Camden and/or Islington
  • Are a confident self-starter, persistent and proactive
  • Thrive in a small team with an entrepreneurial feel
  • Have values-driven approach to your work
  • Are a confident multi-tasker

How to Apply

We strive to be a fully inclusive organisation and benefit from diversity of thought and experiences, both in our staff team and within our programme participants. We are particularly keen to hear from candidates who identify as Black, Asian, or Minority Ethnic, LGBTQIA+, disabled, from a less advantaged socioeconomic background as well as any other under-represented groups. We also want this process to be as equitable and accessible as possible – all applications will be anonymised until the interview stage. Please help us by not including photos, marital status or other data that is not relevant to your qualifications for the job in your application. Please let us know if you require any adjustments to ensure you can fully participate in the application process.

To apply for this role please complete this form, and submit it before midday (12pm) on Wednesday 29th November.

First interviews will be held the week commencing 4th December. 

If you have any further questions, please email [email protected].

About Impact Hub London

Our purpose is to accelerate entrepreneurial action that benefits people and the planet. We do this through inspiring workspace, business support, and networks that enable changemakers to thrive in London and beyond. 

Impact Hub London is part of a global network of 110+ Impact Hubs in 65 countries whose mission is to catalyse inclusive and sustainable innovation at scale to create a regenerative economy where business and profit are used in the service of people and planet. Impact Hubs do this by creating impact communities and ecosystems and providing enterprise support. As a team we are connected, collaborative and entrepreneurial, acting with our values at the forefront. 

For more information see: http://london.impacthub.net | http://impacthub.net

About Knowledge Quarter

The Knowledge Quarter (KQ) is a partnership of over 100 academic, cultural, research, scientific and media organisations located in a one-mile radius around King’s Cross, Euston Road and Bloomsbury in London.

Collectively, the geographic area of the KQ contains possibly the greatest knowledge cluster anywhere in the world and is certainly the UK’s largest innovation district. The KQ’s partners range from internationally significant research institutes to emerging organisations across all sectors. Partners include the British Museum, Central St Martins University of the Arts London, Google, the Digital Catapult, Wellcome Trust and the British Library. The partners might be vastly different, but we all share one common purpose: the creation and dissemination of knowledge.

For more information see: https://www.knowledgequarter.london/

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