Transformational. Vibrant and right at the heart of bustling King's Cross, Impact Hub King's Cross is growing. Together the team supports a community of freelancers, social innovators, entrepreneurs and change-makers.

If you would like to join the team and plug into a community shaped around social impact, we would love to hear from you. Send your CV to  or apply for openings listed below.


Operations Manager:

The Opportunity 

A key foundation of all that we do is the confidence that our space is safe, attractive, welcoming and functional for the many hundreds of members, guests and visitors who use it every year. The Operations Manager is the lead role in our team who ensures we can all rely on that being the case, day in, day out.

As a social business and a B-Corp, we also believe in practicing what we preach, so this role is pivotal in ensuring we deliver a cost-effective value-for-money service to our members and other users, as well as a profitable return to our shareholders.

The Role

Role: Operations Manager

Hours: full time role

Salary: £ 25-28,000, depending on experience

Starting date: January 2nd 2018

Location: King’s Cross, London;

Closing date for applications: December 14th by 18:00

Interview dates:  Monday December 18th

Person Specification:

Engagement & Communication


  • Exceptional communication skill;
  • A positive attitude towards the general public.
  • Interest in & enthusiasm for the social economy and values driven business.
  • Design skills
Sales & Marketing


  • Experience of bookings management or space sales.
  • Experience of effective revenue stream development;
  • Experience of negotiating partnerships.


  • Experience of buildings management and maintenance;
  • Experience of budget management.
  • Experience creating systems of operational processes and manuals
  • Experience of management tools (trello, podio, etc)
Bookkeeping and Financial Skills

  • Understanding of financial systems and Kashflow
Processes and Procedures


Experience of accurately maintaining systems of financial procedures

  You also:

  • Have resonance with the purpose and values of Impact Hub King’s Cross;
  • Are a confident self-starter, with passion for continual improvement and innovation;
  • Organised and consistent
  • Appetite for problem-solving
  • Have a passion for operational excellence and are prepared to lead by example;
  • Have a fun and upbeat approach to work;
  • Are interested in people and their stories.
  • Understand the importance of robust health and safety provision in a space-based customer business

To apply

If you have the relevant values, motivation and experience for this role and would like to apply, please send a CV and covering letter outlining how you meet the person specification and what you would bring to Impact Hub King’s Cross to Letizia Custodero, General Manager at:


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